Refund and Cancellation Policy

Customer can cancel the order within 24 hour after receiving the delivery.

JanSuta Pharmaceuticals strives to provide its customers with the best shopping experience possible. However, please note that once a product has been sold or delivered, we cannot accept returns or exchanges for opened or used products as they cannot be reused. JanSuta Pharmaceuticals Brand Name (Marcel OMR Therapy) is not responsible for any damages that occur after delivery. If you encounter any problems or quality issues with your product, we will be happy to exchange it for you. Simply contact us via phone or email within 24 hours of
delivery at or +91 9909329920 for product shipment queries. Please note that we can only accept exchanges for products that are returned in their original packaging, in an undamaged condition, and subject to the following terms: the product must be returned with its original receipt/tags intact and in a saleable condition. Returns and exchanges requests will be subject to checking and vetting by Marcel OMR Therapy Center.

Please note that damages resulting from neglect, improper usage, or wrong application of the product will not be covered under our policy. Shipping charges are nonrefundable and will not be included in the refund value of your order. Once your return or refund request has been accepted, the process will be completed within 7- 21 business days. Please note that refunds cannot be issued for goods that have already been sold. All products once purchased are non-refundable. In general, an item can only be returned within 6 days from the date of product delivery if it fulfils any of the following conditions: it is in a physically damaged condition, missing parts or accessories, or the product packaging has not been opened and the product has not been used.